Terms of Service.

Scope of services

Digitalorm provides online reputation management and digital risk protection worldwide: risk assessments, monitoring, takedown and de-indexing requests where grounds exist, suppression, privacy work and related advisory. The exact scope, deliverables and duration of any engagement are defined in the written proposal agreed with each client.

Lawful and truthful instructions

You confirm that your instructions are lawful and accurate. We do not act to suppress truthful journalism, silence lawful criticism, harass any person, or pursue any objective that would be unlawful in a relevant jurisdiction.

Your responsibilities

You are responsible for the ownership of, and your authority over, any name, brand, content or account you ask us to work on, and for the accuracy of the evidence you supply. We may decline or pause work where authority or evidence is unclear.

No legal representation

Digitalorm does not provide legal advice or legal representation. Where a matter requires legal action, Digitalorm can coordinate with the client's qualified counsel or appropriate specialist. Requirements vary by jurisdiction.

No outcome guarantees

We do not guarantee removal or de-indexing of any content, search rankings, publication of any material, platform action, account recovery, or any completion time. Third-party platforms, publishers, hosts and search engines make independent decisions that no provider can control. We commit to an evidence-led workflow and honest reporting on what is achievable in your case.

Fees and payment

Fees, payment terms, scope changes and any third-party costs are governed by the signed proposal or agreement for your engagement. This website does not publish prices; every paid tier is a Private Package quoted personally after the free Risk Check.

Confidentiality

Every conversation is confidential from first contact and an NDA is available before any case detail is shared. We never name clients in case studies or marketing. Case material is destroyed after the work is done.

Intellectual property

Reports, strategies, documents and materials we produce for you are licensed to you for your own use once the engagement is paid. Our methods, templates and site content remain the property of Digitalorm.

Limitation of liability

[Placeholder: to be completed by qualified counsel before publication.] Our liability is limited as set out in the signed agreement for each engagement.

Governing law and disputes

[Placeholder: governing law and dispute-resolution forum to be confirmed by qualified counsel before publication.] In the first instance, any concern is handled confidentially and directly by email.

Contact

Questions about these terms: rep@digitalorm.com.

These terms are general information and should be reviewed by qualified counsel before publication. Digitalorm does not provide legal representation.